Under the Consumer Protection Code, what must you do to confirm the accuracy of information after completing a fact-find?

• A. Ask the client to certify the accuracy of the information provided by him or her by signing the form.
• B. Read back to the client all the information collected and ask the client to confirm verbally the accuracy or otherwise of the information recorded.
• C. Photocopy the Factfind and provide a copy to the client, before you proceed any further.
• D. Stop the meeting and arrange another meeting, at least seven days later, at which you will provide advice to the client based on their needs

Answer: (A)

After collecting information, you must obtain a formal confirmation from the client that the details are accurate by having them sign the fact-finding form. This signed certification creates an auditable record that the information used to assess needs and propose advice is correct and agreed by the client, which helps ensure transparency and compliance with the Consumer Protection Code.

Showing or reading back the information verbally is helpful, and providing a copy of the fact-find is good practice, but neither replaces the binding certification that the client’s information is accurate. Delaying the meeting or proceeding without this signed attestation would not meet the standard expectation for signed confirmation of data accuracy.