You have completed a fact-find with a client. The Consumer Protection Code requires you to:

• A. ask the client to certify the accuracy of the information provided by him or her by signing the form.
• B. read back to the client all the information collected and ask the client to confirm verbally the accuracy or otherwise of the information recorded.
• C. photocopy the Factfind and provide a copy to the client, before you proceed any further.
• D. stop the meeting and arrange another meeting, at least seven days later, at which you will provide advice to the client based on their needs

Answer: (A)

Verifying the information with a signed confirmation is the key requirement here. After completing the fact-find, the Consumer Protection Code expects the client to certify that the information recorded about their circumstances and needs is accurate by signing the document. This signed attestation creates a clear, verifiable record that the client has reviewed what’s been captured and agrees with it, and it underpins the advice you will provide next. It also helps protect both parties by reducing the risk of misstatements and providing evidence of client consent to the information used for planning.

Reading back the information and obtaining verbal confirmation is a useful check, but it doesn’t establish a durable record of accuracy on its own. Photocopying the fact-find and giving a copy to the client supports record-keeping, but it isn’t the step that satisfies the requirement to certify accuracy. Stopping the meeting and delaying advice isn’t a requirement of the code and would unnecessarily slow the process.